Online Store Return Policy
Thank you for shopping at Infotronicx Private Limited. We strive to provide high-quality products and exceptional customer service. Please take a moment to review our return policy.
1. Returns:
We regret to inform you that we do not accept returns for any products purchased from our online store, except for products that are covered under shipping insurance & damaged in transit or covered under OEM manufacturer warranty policy (see section 2)*. We encourage our customers to carefully review their orders before making a purchase. *Conditions Apply, Infotronicx reserves the full right to accept or deny a return/refund.
2. Warranty Claims:
Infotronicx Private Limited offers a warranty on selected products to ensure their quality and performance. If a product you purchased from our online store is covered under warranty, you may be eligible to make a warranty claim under the following conditions:
a. Eligibility for Warranty Claims:
i. The product must have been purchased from our official online store.
ii. The warranty period should not have expired.
b. Process for Warranty Claims:
i. Contact our customer support team within the warranty period with an Invoice.
ii. Provide the necessary details, such as the order number, product details, and description of the issue.
iii. Our customer support team will guide you through the warranty claim process, which may involve troubleshooting steps, requesting additional information, or returning the product for inspection.
iv. Ship the product back in its original packing with a copy of the Invoice with RMA Authorisation which is authorised by Infotronicx for Returns. Without these documents, no returns shall be accepted/processed.
c. Warranty Exclusions:
i. Damage caused by misuse, negligence, accidents, or unauthorized repairs or modifications.
ii. Normal wear and tear, including cosmetic damage that does not affect the product's functionality.
iii. Damage caused by natural disasters or external factors beyond our control.
3. Non-Warranty Claims:
For products not covered under warranty, we regret that we cannot offer any return or refund options. We recommend reviewing the product specifications, features, and compatibility before making a purchase.
4. Customer Support:
If you have any questions or require assistance, our dedicated customer support team is here to help. You can reach us through the following channels:
- Phone: 1-800-889-6204
- Email: support@infotronicx.com
- Online Chat: https://www.infotronicx.com
Please note that our customer support team operates during regular business hours and will respond to your queries as soon as possible.
5. Final Note:
By making a purchase from our online store, you agree to abide by the terms and conditions outlined in this return policy. We encourage all customers to review the product descriptions, specifications, and warranty information before completing their purchase.
Infotronicx Private Limited reserves the right to update or modify this return policy without prior notice. Please refer to the most recent version of the policy available on our website.
All issues are subject to Ahmedabad, Gujarat, India only legal jurisdiction.
Last updated: 02-06-2023
We appreciate your understanding and cooperation regarding our return policy.